Always here to answer your questions
These are some of the questions we hear most. If you don't find your answer here, please feel free to contact us.
Where is Dougherty's located?
We are located in Dallas at the northwest corner of Preston Road and Royal Lane. Our address is 515 Preston Royal Village, Dallas, Texas 75230.
What are Dougherty's business hours?
We are open Monday through Friday, 8 a.m. to 8 p.m.; Saturday, 9 a.m. to 7 p.m.; and Sunday, 10 a.m. to 5 p.m. CST.
How can I contact someone at Dougherty's?
Call us at 214-373-5300 or 800-734-1615, or send us an e-mail by filling out the form here.
What sets Dougherty's apart from other pharmacies?
We pride ourselves on providing excellent customer service. To do this, we build close relationships with those we serve, including local residents, physicians, veterinarians and home care facilities. By truly listening to these customers, we are able to continually improve and provide unmatched, personal service.
How long has Dougherty's been in business?
The pharmacy was founded by Bill Dougherty in 1929. After surviving the Great Depression and an attempted robbery by the infamous Bonnie and Clyde, the store flourished thanks to a customer-oriented philosophy that emphasized our customer's well-being. Today, Dougherty's employs leading-edge technology, while still embracing the personal, friendly service that first attracted customers 80 years ago.
Does Dougherty's focus on typical prescriptions or compounded medicines?
Both! We can fill literally any prescription, from the simplest to the most complex. When dispensing basic prescriptions, we also provide information and advice.
Plus, Dougherty's is one of the largest compounding pharmacies in the Southwest, and one of the few in Dallas. Our compounding lab creates prescriptions that meet your specific needs, including hard-to-find medicines, unique dosages, non-traditional delivery methods, and drugs created in a sterile environment. Learn more about compounding services.
How can I refill my prescription?
You can refill your prescription three different ways. Online, visit our home page here. On the left-hand side, simply fill out the form with your prescription number, phone number, and the first three letters of your last name. You can also call 214-373-5300 and use our automated prescription refill line, or speak directly with a pharmacist.
Can I order a new prescription online?
Not at this time. While we are continuing to expand our online ordering capabilities, Dougherty's is unable to process a request for a new prescription online at this time. All new prescriptions must be requested by a doctor's office or medical professional. Feel free to call one of our pharmacists at 214-373-5300 if you need help obtaining a new prescription order from your doctor's office.
Does Dougherty's offer home delivery service?
Yes. Simply call us at 214-373-5300. We can deliver prescriptions and home medical equipment to you by courier, mail or Federal Express.
How can Dougherty's help customers with more extensive medical needs?
Dougherty's provides special services for customers in assisted living facilities, nursing homes, hospice centers and home care settings. These include customized medication delivery systems, compounding services, pharmacy consultation services, home medical equipment and medication carts. Learn more about home care services.
Does Dougherty's provide immunizations?
We offer immunizations year-round, including flu, pneumonia, typhoid, tetanus, hepatitis A and B, yellow fever, shingles, and other travel-related vaccinations. Learn more about immunizations.
What kind of home medical equipment does Dougherty's carry?
We carry a full line of home medical equipment to meet every need. For an extensive list, visit our home medical equipment page.
How can I meet with a home medical equipment specialist?
Our certified professionals have accumulated more than 100 years of combined experience helping customers find the right home medical equipment. Come visit any time for a careful, personalized fitting, as well as assistance with insurance and Medicare claims, or call 214-373-5300, if you would like to set up an appointment.
What podiatry and foot care aids does Dougherty's have?
Dougherty's carries one of the largest lines of foot care products and compression hosiery in the Southwest. We offer our own line of compression and support garments, as well as one of the largest selections of Jobst-brand compression hosiery in the nation. We also have one of Dallas' leading podiatrists providing in-store free consultations for our customers on a weekly basis.
What vitamins are best for me?
Dougherty's offers a wide variety of health and wellness products that can enhance your life. Come speak with our certified nutritionist, who can help you choose from our stock of more than 700 vitamins, nutritional supplements and hypoallergenic formulas. We also carry our own Dougherty's Premium Vitamin line, which is manufactured with the best-quality ingredients for your health. In addition, we have teamed up with Cooper Clinic to offer Vitamin D and Omega 3 testing, to ensure you have the correct levels of these critical nutrients. Learn more about nutrition and supplements.
Does Dougherty's carry special skincare solutions?
We offer a wide selection of skincare solutions that will exceed your expectations. Come experience our superior product lines formulated to treat hands, body, eyes and face with natural, botanical ingredients that have proven results. Also, we offer gender-neutral items for sun, acne and anti-aging. For more information, visit our beauty page.
How can Dougherty's help my pet?
Sometimes, our furry friends don't want to take their medicine. That's why Dougherty's offers special compounding services for pets, providing medications in just the right dosage via a suspension, cream or other tasty treat. For more information, visit our pets page.
What if I'm out of refills?
Just give us a call at 214-373-5300 and let one of our pharmacists know. Our staff will contact your medical provider for a refill authorization and contact you as soon as we receive a response.
What can I do if I can't find a particular over-the-counter medicine?
We can help. Dougherty's stocks more than 7,000 over-the-counter products, including hard-to-find items such as Theraplex, Simply Thick, and much more. Plus, if an item is not on our shelves, we are happy to place a special order for your convenience.